19 May Telenor Shuts Down Sale and Support Centers!
“One customer well taken care of could be more valuable than $10000 worth of advertising.”-Jim Rohn
“All of your customers are partners in your mission”-Shep Hyken
Customers are vital to every organization. They spend their valued money and time to get a particular product from your company. Consequently when a problem arises they expect the company personnel to be there for them to resolve the issue quickly. And for that matter Customer service is supposed to handle the company issues through various sources for example phone, email and in-stores. Customer care is important for variety of reasons. It is one of the most essential parts of any corporate organization because that is a direct way to meet your customers any solve their issues then and there. Customer care gets even more crucial when the company is producing some kind of technical product, software etc. an appropriate staff is required to resolve the queries of your consumer base. Timely assistance is fundamental and no one can deny the fact. It is believed by many that it seems quite difficult to survive in the market without answering your loyal customers and the prospective ones.
A company may have significant number of departments to communicate with the clients or customers however; the best platform to connect with them is to have a specialized customer care section. Nevertheless, all of you will be surprised to know this tech news that Telenor is shutting down all of its sales and service centers across Pakistan. Those who are interested in this department would be stunned by this tech news because the employees working in centers will definitely lose their jobs. This tech news is going to be a real bomb for them. During this entire process around 200 of employees are said to be impacted and they will lose their jobs. On the good side of it Telenor they will provide the employees with appropriate compensation in the shape of gratuity, medical allowances, and annual bonuses just according to the company policies.
Although this will to some extent benefit the employees but this is for time being. This tech news shared with different news channels reveled that a total of 17 service centers will be shut down owned by the company. Customers! Don’t worry you still have someone to assist and guide you…there will 289 franchises left in different parts of Pakistan to reach out to after sale and support services.
Today when everything is made available online there are millions of apps accessible, all the same paid help lines are there too to render some service required to the end-consumers. As Telenor also thinks that now their customers are pretty much self-reliant and they are able to resolve their technical and non-technical issues with the aid of self-care apps.
Telenor is a well-renowned company in Pakistan and we expect them to be as responsible to it as they are being expected. Therefore to make the whole process smooth and hassle free Telenor says that they will be committed to provide all the necessary support to the wedged employees.